Our Quality Standards

At Sonoma Valley Hospital, we take great pride in the care we provide. Our dedicated staff and physicians are deeply committed to the health and well-being of our community. Our mission and goal are to uphold the same rigorous safety and quality standards as those followed by larger hospitals.

By demonstrating compliance with the Center for Improvement in Healthcare Quality (CIHQ) national standards for healthcare quality and safety, Sonoma Valley Hospital has earned CIHQ Accredited Hospital status.

Reporting Patient Safety and Quality of Care Concerns

If you have concerns about patient safety or quality of care, you may report them to Sonoma Valley Hospital by calling us directly at (707) 935-5000 or via email @ quality@sonomavalleyhospital.org).

You may also report patient safety or quality of care concerns to these entities:

Center for Improvement in Healthcare Quality (CIHQ)

• Online: https://cihq.org/complaint
• By Mail:
  Center for Improvement in Healthcare Quality
  P.O. Box 3620
  McKinney, TX 75070
  Attn: Chief Executive Officer
• By Phone: (512) 661-2813

California Department of Public Health

By Phone: (707) 576-6775

Online: https://www.cdph.ca.gov/programs/chcq/lcp/calhealthfind/Pages/Home.aspx

By Mail:
Redwood Coast/Santa Rosa District Office
2170 Northpoint Parkway
Santa Rosa, CA 95407

Privacy Practices and Patient’s Bill of Rights

The Health Insurance Portability and Accountability Act, or HIPAA, was passed in an effort to provide protection and standardization of Protected Health Information (PHI). Sonoma Valley Hospital has policies and procedures to support the HIPAA Privacy Regulations (effective September 2013) and protect the confidentiality of your health information. This provision gives you more control over the use of your personal health information and reaffirms your rights to see, copy, and amend your health information, and to learn of any disclosures. HIPAA also creates safeguards to guarantee that only those people who have a real need will access your protected health information.

Sonoma Valley Hospital realizes the importance of protecting your medical information and upholding your privacy rights. We have explained in our Notice of Health Information Privacy Practices how we will use and share health information about you. The notice also informs you of your rights with respect to your health information. Changes in regulations may require us to update our Notice of Health Information Privacy Practices.

Changes in regulations may require us to update our Notice of Health Information Privacy Practices. We reserve the right to change this notice.

We adhere to the highest standards in terms of patient privacy and rights. Find out more about our Privacy Practices and the Patient Bill of Rights.